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Learn, guys.
Aug. 10th, 2007 02:19 pmThis is how you crack down on underage porn.
You respond reasonably. You use normal English everyone can understand. You make it clear that this is not, in fact, a change in policy. You delete the offending content only for the first offense, not the whole account. You explain your reasoning. You show how it helps more than it hurts, but you admit that it can be a bit of a pain. You present a reasonable alternative--post graphic content elsewhere. You try not to be a hypocrite. You talk like a person, not a company. You understand their concerns. You present yourself as being sympathetic to their point of view.
You don't insult the customer.
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The real, fundamental problem with this whole thing is how LJ/6A is "handling" it. Remember not so long ago when Fanfiction.net decided to no longer allow NC-17 content on their site? Remember how people complained, bitched, and got over it? Wonder why there wasn't nearly as much wank, as much anger about that?
Maybe, oh, because Fanfiction.net announced their change in policy before implementing it?
Any site, up to an including Livejournal, has the right to say, "We will not accept this-and-such a type of content on our site." If that includes graphic fanart of characters who seem underage, so be it. HOWEVER, it is, if not legally then morally, wrong to institute a change in policy--either its text or its enforcement--without warning the people affected by this change.
If you need to be told this, I'm not sure I want to take what you give me for free.
You respond reasonably. You use normal English everyone can understand. You make it clear that this is not, in fact, a change in policy. You delete the offending content only for the first offense, not the whole account. You explain your reasoning. You show how it helps more than it hurts, but you admit that it can be a bit of a pain. You present a reasonable alternative--post graphic content elsewhere. You try not to be a hypocrite. You talk like a person, not a company. You understand their concerns. You present yourself as being sympathetic to their point of view.
You don't insult the customer.
----------
The real, fundamental problem with this whole thing is how LJ/6A is "handling" it. Remember not so long ago when Fanfiction.net decided to no longer allow NC-17 content on their site? Remember how people complained, bitched, and got over it? Wonder why there wasn't nearly as much wank, as much anger about that?
Maybe, oh, because Fanfiction.net announced their change in policy before implementing it?
Any site, up to an including Livejournal, has the right to say, "We will not accept this-and-such a type of content on our site." If that includes graphic fanart of characters who seem underage, so be it. HOWEVER, it is, if not legally then morally, wrong to institute a change in policy--either its text or its enforcement--without warning the people affected by this change.
If you need to be told this, I'm not sure I want to take what you give me for free.